The Library of the University of Valladolid (hereinafter BUVa) is an essential and active part of the university system of the University of Valladolid (hereinafter UVa), to which it offers a wide variety of spaces, services and bibliographic and information resources that provide the appropriate means for the development of learning, study, research and new teaching practices in the field of higher education at our University, as well as in the society in which it is immersed.
The BUVa is conceived as a single, integrated and flexible system made up of the Directorate and central services, 2 general libraries, 4 campus libraries and 7 specialised libraries, as well as the European Documentation Centre.
The service charter is an instrument for quality improvement and management, through which the Library informs its users about the services entrusted to it and which it provides:
- services commissioned and provided by the Library, and the conditions under which they are provided.
- quality commitments and quality standards assumed.
- users' rights and duties
- BUVa's responsibilities
- user participation system.
The BUVa, as part of the Public Administration, considers management according to principles of quality and responsibility, and reports through its Service Charter of the commitments made in the provision of services by all libraries in the system that make up the BUVa, expressly stated for the knowledge of both the university community of the UVa and society in general. The BUVa's Service Charter can be consulted in its electronic version on the Library's website: https://biblioteca.uva.es/en/services/charter-of-services/
The Library has been a pioneer in the UVa in applying a management methodology based on continuous improvement; currently our management system is based on the IV Strategic Plan BUVa 2023-2026, approved by the Governing Council of the UVa, on 1 December 2023, and the successive Operational Plans derived from it.
This revision of the Service Charter is based on the approval of the new BUVa Regulations, approved by the Standing Committee of the Governing Council on 9 May 2024 (BOCYL 20 May 2024), which can be consulted at:
In addition to the recent approval of various state and regional legislation affecting the University, and therefore the University Library:
- State Plan for Scientific and Technical Research and Innovation 2024-2027 (PEICTI) (Ministry of Science and Innovation).
- Organic Law 2/2023, of 22 March, on the University System
- Law 17/2022, of 5 September, which amends Law 14/2011, of 1 June, on Science, Technology and Innovation.
The BUVa adheres to the Code of Ethics of the University of Valladolid, approved in July 2022:
https://secretariageneral.uva.es/wp-content/uploads/III.6.-Codigo-Etico-de-la-UVa.pdf
The BUVa adheres to the Complaints, Suggestions and Compliments system approved by the University:
Mission
The Library is the management unit of the information resources necessary for the university community to meet its objectives in terms of teaching, study, learning and research. Its main purpose is to facilitate access and dissemination of all information resources, both internal and external, to the university community of the UVa, as well as to collaborate in the processes of creation and dissemination of knowledge, contributing to the integral formation of people.
This mission is framed in the mission of the University of Valladolid, hereinafter UVa, the comprehensive training of its students, research and dissemination of knowledge in order to lead the scientific and cultural development of society.
The BUVa will provide UVa research staff with the tools to make their research results available in open access, as established in the current legislation of the Spanish System of Science, Technology and Innovation.
Vision
Consolidate the University Library as a key agent and service at UVa. It will manage and organise workspaces and equipment, own and external information in various formats easily accessible to the user. Virtual and face-to-face services will be provided for learning, teaching and research.
Values
The values that define us are the following:
- Quality: we offer our users excellent services
- Visibility: we contribute to disseminate the results of research produced at UVa.
- Accessibility: we facilitate access to our spaces, services and website, paying special attention to people with disabilities.
- Communication: we establish communication channels, both virtual and face-to-face, between all BUVa staff and with our users.
- Open Access: we adhere to existing proposals in this field, in order to share knowledge.
- Professionalism: we are committed to developing the professional skills of our staff in the most effective and efficient way possible.
- Learning: we promote a higher level of information literacy among our users so that they become self-sufficient.
- Research: we offer services of excellence that meet the needs of research and contribute to the dissemination of UVa's scientific output.
- People and organisation: we guarantee the professionalism of all library staff and propose an efficient training and continuous professional development plan in an optimal working environment.
- Alliances, Cooperation and Society: we consolidate and continue with existing good practices in relation to national and international alliances and cooperation. Our aim is to have a direct or indirect impact on society.
These values are framed in the values defined in the General Guidelines for Teaching and Research Policy of the UVa, which appear in the UVa Strategic and Action Lines 2024:
https://comunicacion.uva.es/_documentos/Presentacion-Lineas-estrategicas-24-25.pdf
The BUVa is a university service attached to the Vice-Rector's Office with responsibility for Research.
The Director of the BUVa is responsible for this service, sharing his responsibility with the Technical Advisors and the Directors of the General and Specialised Libraries.
Structure:
- Central Services and Technical Consultancies: responsible for the management and coordination of centralised processes and services.
- General and Specialised Libraries: provide services directly to users.
Collegiate Bodies/Commissions:
- University of Valladolid Library Commission.
- Board of Directors
- Specialised Libraries Commissions
Working groups for the development of strategic lines and improvement actions.
BUVa specific regulations: see section 11. Regulatory regulations.
Addresses, telephone numbers:
Consult the Directory section of the Library's website, where this information is regularly updated: https://biblioguias.uva.es/Directorio.
Library opening hours:
You can consult the opening hours of the different libraries that make up the Library Service of the UVa in the following link: https://biblioteca.uva.es/en/about-us/timetables/
These opening hours may be subject to change during holidays or local festivals, and will be announced in due course. Depending on the library, some libraries offer special opening hours for specific services or spaces that are indicated on their own website:
- Guidance and bibliographic and reference information, as well as carrying out general and specialised searches in person, by telephone or by electronic means.
- Spaces and equipment for study and individual or group work: access will be provided to spaces and equipment such as consultation and group work rooms, computers, wireless network, microform readers, reprographic machines (photocopies), portable scanners and equipment adapted for people with functional disabilities.
- Homelending , reservations and loan renewals of the Library's collections, as well as obtaining documents between BUVa libraries and interlibrary loans (with other national and international libraries).
- Acquisition of books, journals and other bibliographic materials: requests for the purchase and subscription of documents necessary for learning, teaching, research and management will be dealt with.
- Acquisition and management of the bibliography recommended for the development of teaching.
- Online access to the Library's electronic resources and services facilitated through internet connections and wireless networks of the UVa also available in all libraries of the system also ensuring off-campus access to electronic information resources.
- Publication and communication of information products: Selective Dissemination of Information (DSI), digital bulletins, etc.
- Preservation and conservation of the old bibliographic collection: restoration and digitisation.
- Training courses and activities on demand or on the library's own initiative, both online and face-to-face, on bibliographic resources and services: guided tours, courses aimed at undergraduate, Master's and PhD students (ESDUVa) or Teaching and Research Staff on the Library's services and resources (VirtUVa), as well as other training activities of general interest.
- Activities aimed at society: reading clubs, workshops, exhibitions, environmental initiatives and integration of people.
- Communication and interaction with users through all the communication channels available in the Library.
- Visibility of scientific production and knowledge of the UVa, generated by the University Community, through the management of the Institutional Repository of the UVa.
- Advice, support and training through the Library Service with Research to teachers and researchers at UVa in the processes of publication, accreditation and sexenios.
- Management of APCs (Article Processing Charge): cost of article processing charges, within the framework of the Transformative Agreements signed by the UVa.
Rights
BUVa users have the following rights:
a. To access the resources and services that BUVa has available, in accordance with its rules of use.
b. To have access to spaces and equipment for individual and group activities.
c. To receive information and advice on our resources and services.
d. To receive training in the use of BUVa services and the acquisition of information skills.
e. To know the status of the processing of their applications.
f. To be treated with the utmost propriety.
g. To respect the confidentiality of their personal data and transactions, in accordance with current legislation.
h. Knowledge and rectification by the interested parties of the data and information that may affect them.
i. To actively participate in the operation of the services.
Duties/obligations
BUVa users have the following duties:
a. To respect the library's bibliographic heritage, its equipment and facilities, ensuring their integrity and using them appropriately for the purposes for which they are intended and avoiding situations of risk to them.
b. To collaborate with the library staff.
c. To comply with the provisions regulating the different BUVa services.
d. Avoid any activity or conduct that could undermine the provision of BUVa services, or disrupt study, consultation and research.
e. Refrain from using services or facilities for which they are not authorised.
f. Treat BUVa staff, as well as other users, with the utmost courtesy.
BUVa users may submit their observations, suggestions or complaints about the operation of the library through the means established for this purpose.
The Library, in a clear commitment to continuous improvement of our services, aimed at providing the highest degree of satisfaction to our users, is committed to:
- Respond within a minimum of 24 hours and a maximum of 3 working days to queries for information and reference raised by users, both in person and virtually.
- Acquire new bibliography requested by teaching and research staff, students and other users, provided that there is commercial availability, sufficient budget and a prior study of its relevance.
- Respond within a maximum of 5 working days to queries about problems of access to electronic resources.
- Respond within a maximum period of 5 days on the acquisition or not of new titles requested.
- To process interlibrary loan requests within 6 days of the user's request.
- Facilitate and speed up the supply of documents requested by users between the libraries of the different UVa campuses.
- Keep users up to date on new services or information products.
- Provide a basic training course on the resources and services of the Library to all first-time undergraduate students who request it.
- To give specialised sessions on information skills to all Bachelor's, Master's/Doctorate students who request them.
- Provide courses within the framework of the Cultural Activities of the UVa with credit recognition to users who request it.
- Advise the PDI of the UVa in the processing of applications for sexenios and other recognition of their teaching and research activity.
- Contribute to the production and institutional and scientific visibility of the UVa through the Institutional Repository and any other means available to the Library.
- Promote the ‘Institutional Policy of Open Access to Scientific and Academic Production of the University’ assuming with the UVa, the responsibility to transfer research results to society, disseminating the widest possible scientific production, both results and research data.
- Contribute to and participate in the HRS4R strategy (Human Resource Strategy for Researchers) of the quality seal ‘HR Excellence in Research’ awarded to UVa (April 2020).
- Improve virtual access to BUVa services and resources that can be requested and consulted online.
- Promote the presence of the BUVa in social networks.
In order to improve the quality of our service, statistical data is collected on: library opening days, premises, reading stations, computer equipment, library staff, budget, expenditure on electronic resources, catalogued collections, loans, interlibrary loans, user training and research support.
In the case of complaints about non-compliance with our commitments, specific actions will be sought, if appropriate, to remedy the damage to the user.
In addition, at BUVa we have the following quality assurance mechanisms:
- User satisfaction surveys.
- Complaints and compliments registered.
- Monitoring of the commitments of the Charter of Services in the Annual Report.
- Annual programming of objectives (Annual Operational Plan) according to the Library's Strategic Plan.
- University of Valladolid Library Commission, made up of members of the UVa government team, professors, students and librarians.
- Specialised and Campus Libraries Commissions, made up of Campus Vice-Rectors/Deans/Directors, Library Director, lecturers, students and administrative and service staff of the corresponding library.
- Opinion surveys.
- Communicating by e-mail or telephone, or in person at the different libraries.
- Regulations of the Complaints, Suggestions and Compliments System of the University of Valladolid: https://secretariageneral.uva.es/wp-content/uploads/II.22.-Reglamento-Quejas-Sugerencias-y-Felicitaciones.pdf
Postal mail:
University Library (University of Valladolid)
C/ Chancillería, nº 6
ES- 47003 Valladolid
Telephone: 34 98342 3028
E-mail: biblioteca.universitaria@uva.es
General State regulations
- Organic Law 2/2023 of 22 March on the University System.
- Royal Decree-Law 24/2021, of 2 November, on the transposition of European Union directives (in the areas, among others, of open data and re-use of public sector information, exercise of copyright and related rights).
- State Plan for Scientific and Technical Research and Innovation 2021-2023 (PEICTI) (Ministry of Science and Innovation)... Correction on web: State Plan for Scientific and Technical Research and Innovation 2024-2027 (PEICTI) (Ministry of Science and Innovation).
- Law 2/2019 of 1 March, which amends the revised text of the Intellectual Property Law.
- Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.
- Law 17/2022 of 5 Sep. (amending Law 14/2011, of 1 June, on Science, Technology and Innovation).
- Royal Decree 99/2011 of 28 January, which regulates official doctoral studies. And Royal Decree 576/2023, of 4 July, amending Royal Decree 99/2011, of 28 January, regulating official doctoral studies.
- Royal Decree 1791/2010, of 30 December, approving the University Student Statute.
- Royal Decree 1671/2009 of 6 November, partially implementing Law 11/2007 of 22 June on citizens' electronic access to public services.
- Law 23/2006 of 7 July, amending the revised text of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996 of 12 April.
- Law 10/2007, of 22 June, on reading, books and libraries, and Royal Decree 2063/2008, of 12 December, which implements the law in relation to the ISBN.
- Royal Decree 1164/2002 of 8 November, which regulates the conservation of documentary heritage with historical value, the control of the elimination of other documents of the General State Administration and its public bodies and the conservation of administrative documents in a medium other than the original.
- Royal Decree 582/1989 of 19 May, approving the Regulations on State Public Libraries and the Spanish Library System.
- Law 16/1985 of 25 June on Spanish Historical Heritage and Royal Decree 111/1986 of 10 January partially implementing the law.
Autonomous Community Regulations
- Law 3/2003, of 28 March, on Universities of Castilla y León.
- Law 12/2002 of 11 July on the Cultural Heritage of Castile and León.
- Decree 230/2000, of 9 November, which regulates Citizen Service Charters in the Administration of Castilla y León.
- Decree 263/1997 of 26 December, approving the internal regulations for the organisation of the services of state-owned public libraries managed by the Community of Castile and León.
- Decree 214/1996 of 13 September approving the Regulations of the library centres and services integrated in the Castilla y León Library System.
- Decree 56/1991 of 21 March establishing the structure and functions of the Library of Castile and León.
- Decree 176/1990 of 13 September, establishing the rules governing the Legal Deposit in the Community of Castile and León.
- Law 9/1989 of 30 November on Libraries of Castile and León.
Regulations of the University of Valladolid
- Statutes of the University of Valladolid (Agreement 111/2020, 30 December, BOCYL no. 269, 31 December, BOE no. 19, 22 January).
- Data Protection at UVa.
- Royal Decree 1720/2007, of 21 December, approving the Regulations for the development of Organic Law 15/1999, of 13 December, on the protection of personal data.
- Regulation implementing the electronic means for citizens' access to public services of the UVa and creating the Electronic Office and the Electronic Registry of the UVa, approved by the Governing Council of 11 June 2012, BOCyL no. 121 of 26 June, amended by the Standing Committee of 29 April 2014, BOCyL no. 91 of 15 May and Governing Council of 27 May 2020, BOCyL no. 112 of 8 June.
BUVa Regulations
Date of approval by the General Library Committee.
Validity: it will be reviewed at least every two years.
In coherence with the value of gender equality assumed by the University of Valladolid, all the names used in this document in the masculine gender, when they have not been replaced by generic terms, will be understood to be used indistinctly in the feminine gender.